At HalalHen, customer satisfaction is important to us. Due to the nature of fresh halal chicken, we follow a strict but fair refund and return policy.
1. No Returns on Fresh Products
Chicken is a perishable and fresh food item, therefore returns are not accepted once the order is delivered.
2. Refund Eligibility
Refunds are considered only in the following cases:
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Incorrect item delivered
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Quality issues reported at the time of delivery
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Product found spoiled or unfit for consumption upon delivery
⚠️ Complaints raised after delivery is completed and accepted may not be eligible for a refund.
3. Reporting an Issue
If there is any issue with your order:
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Contact us immediately at the time of delivery
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Provide order details and explain the issue clearly
We may offer:
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A replacement (if possible), or
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A partial or full refund (based on the issue)
4. No Refunds in These Cases
Refunds will not be provided if:
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Delay occurs due to traffic or unavoidable conditions
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Customer changes their mind after order confirmation
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Natural variations in weight or appearance of fresh chicken
5. Refund Method
Approved refunds will be processed using:
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Cash adjustment, or
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The original payment method (where applicable)
Refund processing time may vary.
6. Policy Updates
HalalHen reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be reflected on this page.
7. Contact Us
For refund or return-related questions, please contact us through our website or phone number.
HalalHen